After less than 48 hours of its global release across both current gen consoles and PC, Batman: Arkham Knight has been running into some serious issues with the PC version. Warner Bros. issued the executive decision to temporary suspend sales of the PC release of Arkham Knight following “performance issues.”
The internet has been abuzz with excitement and criticism of the Batman’s last entry into the Arkham trilogy. However, that excitement was quickly marred with a 30fps frame rate cap, textures that seemingly didn’t load for some users, and other errors that varied from consumer to consumer. With Steam Refunds now available on the online storefront, enough people were requesting their money back that Warner Bros. themselves stepped forward and addressed the situation directly with a side of compassion towards those afflicted. Below is a quote from Yorick, Community Admin for wbgames.com:
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
Steam isn’t the only retailer working towards making things right with the consumer. GMG is also offering refunds through their request forms. While unconfirmed from our corporate PR contacts, reports are coming out that both GAME in the United Kingdom and GameStop.com have temporarily halted the sale of new PC releases of Batman: Arkham Knight.