EA’s unsurprisingly hugely successful FIFA 13 release hasn’t had glowing reviews from everyone who bought the franchises’ latest instalment. Two consumers appeared on the BBC programme Watchdog recently to emphasis the issues that they have been experiencing whilst playing the game, ranging from invisible players and balls to purchases in Ultimate Team mode disappearing altogether. Watchdog stated that complaints had flooded in from other gamers who had also faced similar problems.
EA naturally extended their legal arm and moved swiftly to protect arguably one of its biggest assets. In a letter responding to claims made on the show, the global publisher defended its flagship sports title citing the massive sales numbers and comprehensive testing process all their products go through.
“Since we released a major update to the game on October 19, we’ve seen reported game crashes and other issues drop by more than half,” it said.
“Our commitment is to not only address issues and necessary fixes to improve the FIFA experience as quickly and effectively as possible, but deliver new services and new content all season long. The process of improving the game experience for our fans is a constant one, and our team continues to work on additional improvements that we will implement and communicate in the coming days and weeks ahead.”
“We know that we have significantly improved the FIFA experience for our fans in recent days, and we fully expect that to continue as we develop and implement additional improvements and fixes.”
“We are delivering improvements and fixes in such a way to ensure the millions of people playing FIFA 13 do not experience undue or overly lengthy network/server outages, that title updates and other improvements are done to a high quality, and that we’re confident the changes will improve the FIFA 13 experience for everyone.”
Just in case there was still any doubt on Watchdogs part, the publisher also invited the BBC to visit its Vancouver studio and see the FIFA team in action for themselves.